Cancellation and Return Terms
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation in relation to the sale and delivery of purchased products.
Shipping costs are to be paid by the buyer.
Each purchased product is delivered to the person and/or organisation at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the agreement.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any accompanying documents such as a warranty certificate and user manual.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation, and must refund the full amount to the buyer within 14 days.
IF THE PRODUCT AMOUNT IS NOT PAID:
If the buyer fails to pay for the purchased product or cancels the payment through the bank, the seller's obligation to deliver the product shall cease.
PURCHASES MADE THROUGH UNAUTHORISED USE OF A CREDIT CARD:
If, after delivery, it is determined that the credit card used by the buyer was fraudulently used by unauthorised persons and the product amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
If force majeure events beyond the seller's control arise and the product cannot be delivered on time, the buyer will be notified. The buyer may request cancellation of the order, replacement with an equivalent product, or postponement of delivery until the impediment is removed. If the buyer cancels the order and paid in cash, the full amount will be refunded within 14 days of cancellation. If payment was made by credit card, the product amount will be refunded to the bank within 14 days of cancellation, though the bank may take 2–3 weeks to credit the amount to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services before accepting delivery and must not accept from the cargo company any goods/services that are damaged or defective, such as crushed, broken, or with torn packaging. Goods/services accepted on delivery are deemed to be undamaged and intact. After delivery, the buyer is responsible for storing the goods/services with care. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal by notifying the seller using the contact details below within 14 (fourteen) days from the date of delivery of the purchased product to the buyer or to the person/organisation at the address indicated, without assuming any legal or criminal liability and without providing any justification.
SELLER CONTACT DETAILS FOR WITHDRAWAL NOTIFICATION:
Company Name: BMM Elektronik Hizmetler Turizm Tic. Ltd. Şti.
Address: Midtown Yaşam Merkezi, Muskebi Mahallesi, Kongre Sok. No:11, Bodrum / Muğla
Email: info@lisalina.com
Phone: 0 (252) 358 58 87
Fax: 0 (232) 441 42 10
WITHDRAWAL PERIOD:
If the purchase is a service, the 14-day period begins from the date the agreement is signed. The right of withdrawal cannot be exercised in service contracts where performance has commenced with the consumer's consent before the withdrawal period expires.
Costs arising from the exercise of the right of withdrawal are borne by the seller.
To exercise the right of withdrawal, written notification must be submitted to the seller by registered post with return receipt, fax, or email within 14 (fourteen) days, and the product must not have been used, within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.
EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice for the product delivered to a third party or to the buyer must be included. (If the invoice for the product to be returned was issued in the name of a company, a return invoice issued by that company must be sent along with it. Returns for orders invoiced in the name of companies cannot be completed without a return invoice being issued.)
The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and any standard accessories.
RETURN CONDITIONS:
The seller is obliged to refund the total amount and all documents that impose obligations on the buyer within 10 days at the latest from the date the withdrawal notification is received, and to collect the returned goods within 20 days.
If there is a decrease in the value of the goods due to a reason attributable to the buyer, or if return becomes impossible, the buyer is obliged to compensate the seller for their losses in proportion to their fault. However, the buyer is not responsible for changes and deterioration resulting from the proper use of the goods or product within the withdrawal period.
If the exercise of the right of withdrawal causes the total to fall below the campaign threshold set by the seller, the discount availed of under the campaign shall be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Goods prepared in accordance with the buyer's request or their clearly personal needs and which are not suitable for return; underwear bottoms, swimsuit and bikini bottoms; cosmetics; single-use products; goods that are at risk of rapid deterioration or expiry; products that are not suitable for return on health and hygiene grounds once their packaging has been opened by the buyer after delivery; products that become mixed with other items after delivery and cannot by their nature be separated; periodical publications such as newspapers and magazines other than those provided under a subscription agreement; services performed instantly in electronic environments or intangible goods delivered instantly to the consumer; and audio or visual recordings, books, digital content, software programmes, data recording and storage devices, and computer consumables where the packaging has been opened by the buyer — these cannot be returned pursuant to the Regulation. Furthermore, the exercise of the right of withdrawal in respect of services whose performance has commenced with the consumer's consent before the withdrawal period expires is also not permitted under the Regulation.
Cosmetic and personal care products, underwear, swimwear, bikinis, books, copyable software and programmes, DVDs, VCDs, CDs and cassettes, and stationery consumables (toners, cartridges, ribbons, etc.) may only be returned if their packaging is unopened, untried, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES:
In cases where the buyer makes payments by credit card and defaults, the buyer acknowledges, declares, and undertakes that they will pay interest and will be liable to the bank under the credit card agreement between themselves and the card-issuing bank. In this case, the relevant bank may take legal action and may claim any costs and legal fees from the buyer. In any event, should the buyer default on their debt, the buyer acknowledges and accepts that they will compensate the seller for any loss and damage suffered as a result of the delayed performance of the debt.
PAYMENT AND DELIVERY:
Payment may be made by bank transfer or EFT (Electronic Funds Transfer) to any of our accounts (in Turkish Lira).
You may also pay through our website using any credit card, with the option of a single online payment or online instalment plans. For online payments, the amount will be charged to your credit card upon completion of your order.